Refund Policy

At Ziki we take pride in the unique energy and magnetic properties of our crystal bracelets, particularly those from our exclusive collections. Due to the sensitive nature of these items and their energetic qualities, we are unable to accept returns or exchanges under normal circumstances.

However, if your bracelet arrives damaged due to shipping, we are happy to assist. Please notify us within 24 hours of receiving your order, and provide clear photo and video evidence of the damage. As damage can affect the crystal's energy, we will arrange a custom replacement for you at no additional cost.

Please note: Requests made beyond this timeframe or lacking sufficient evidence will not be processed. All other reasons, including personal preference or changes of mind, are not eligible for returns or exchanges.

For inquiries or to submit a damage claim, please contact us at:

Email:

zikistal.official@gmail.com

Thank you for your understanding and support.